Airlines often overbook flights, selling more tickets than available seats to maximise profits. This practice relies on historical data predicting passenger no-shows. However, when too many passengers show up, some are denied boarding, leading to frustration and confusion.
In the UK, the law allows airlines to overbook, but they must first seek volunteers to give up their seats. If no one volunteers, they can forcibly bump passengers, typically those who checked in last or are travelling with only cabin baggage. This can disrupt travel plans significantly, especially for families or those on tight schedules.
Passengers who are bumped are entitled to compensation, which varies based on the flight’s distance and delay. For example, short-haul flights can yield £110 for delays over two hours, while long-haul flights may offer up to £520 for significant delays. Keeping receipts for any incurred expenses is crucial for reclaiming costs.
Understanding your rights can help mitigate the stress of being bumped. If you receive a boarding pass without a seat number, be prepared for potential issues. Knowing the compensation structure and your options can empower you to handle the situation more effectively.
Source: Metro
