The Case Against Chatbots in Customer Service
Citizens Advice calls for a guaranteed right to human customer service amid chatbot frustrations.
Tag: customer
New Tax Rebate Proposal for HMRC Phone Delays
Taxpayers may receive £30 rebates for long waits on HMRC calls under new proposals.
Lloyds Bank’s Delays Leave Church Funds in Limbo
A church treasurer struggled for months to access funds from Lloyds Bank after account closure.
Cruise Chaos: British Tourists Face Extreme Heat and Poor Service
British tourists faced extreme heat and poor service on a TUI River Cruise in Budapest.
Lidl’s £25,000 Settlement Highlights Customer Rights and Retail Accountability
Lidl's £25,000 payout reveals important lessons about customer rights and retail accountability.
AI Chatbots Lead to Job Cuts at British Gas
British Gas cuts jobs as it shifts to AI chatbots, reflecting changing customer preferences.
Great-Grandmother’s Lifetime Ban from Sainsbury’s Sparks Outrage
A great-grandmother feels criminalised after being banned from Sainsbury's over a misunderstanding.